To close the digital gap, we need a connectivity baseline, better outreach and continued funding

Benton Institute for Broadband & Society carefully maps out their reasoning for recommending that policymakers keep the following in mind when using the newfound influx of funds to help close the digital gap caused by affordability issues…

To ensure that the market for universal connectivity is well-functioning, policymakers should:

  • Establish a “connectivity baseline” for Lifeline: Having both wireline and wireless data is the norm for a majority of Americans and that is the goal on which policymakers should set their sights. Policymakers should also consider service speeds for plans offered in connection with the Affordable Connectivity Program. Low-income households should not have internet speeds that do not support applications necessary for working from home, distance education or telehealth.
  • Fund outreach and communications: Survey data shows that just 23% of lower-income Americans (as of July 2021) were aware of the Emergency Broadband Benefit program, underscoring the need for outreach. The newly passed infrastructure bill allows the FCC to conduct such outreach and the Build Back Better spending bill would allocate $100 million for outreach efforts through the FCC.
  • Provide a reliable funding stream: The current contribution method for the Universal Service Fund is strained. By law, there must be specific, predictable and sufficient Federal and State mechanisms to preserve and advance universal service including Lifeline. The infrastructure bill requires that the FCC develop a plan to reform universal service, that does not diminish its goals while possibly asking Congress to expand them. Funding these goals must be part of this plan.

Also something they mention – we need to make it easy for folks to access the funds they need. I just got a booster shot, an hour ago, because I happened to be at the Mall of America walking with my dad and I noticed they had walk-up shots. This was after my mom spent 30 minutes trying to get me an appointment a national pharmacy; they asked one too many questions and she timed out.

I happened to be in the right place at the right time. Otherwise the deluge of information on commercial websites and dearth of info on government/community sites combined with everyone’s horror stories on social media clouds ability to see what we need – and getting a shot is easy compared to choosing a broadband solution. We can’t let the paperwork be the barrier.

Federal funding will help MN students get online

KSNI radio reports

Marc Johnson is the executive director of the East Central Minnesota Educational Cable Cooperative and sits on the Governor’s Task Force on Broadband. He says the new funding, coupled with the $70 million in broadband spending already approved by the state this year, will be a welcome shot in the arm for rural students. He says during distance learning, getting lesson plans to students who didn’t have good internet access was extremely inefficient. Schools had to send work “back and forth on buses, you know, to kids so that they could paper copies of things.”

Member school districts of the cooperative are Braham, Cambridge-Isanti, Chisago Lakes, East Central, Hinckley-Finlayson, Milaca, Mora, North Branch, Ogilvie, Pine City, Princeton, Rush City, Pine Technical College, St. Francis, and associate member Elk River.

He says the broadband relief takes financial pressure off school districts and families as they “won’t have to spend the money that they’re spending right now on all of these measures to help families that don’t have access.”

President Biden visits MN and encourages investment in infrastructure that will make us a leader

MN Public Radio reports

In his first trip to the state as president Biden said U.S. infrastructure used to be the best in the world, but that it’s been slipping. He said the $1.2 trillion measure will change that.

“We’re going to help America win the competition for the 21st Century,” Biden said. “We’re getting back in the game.”

You can see his speech (I’ve started it where he spokes most about broadband) below…

President Biden seemed to observe a few things – first that now is a time to focus on regaining leadership by investing this unprecedented investment. We need to build back better. We can’t just build what to the specs we have, we need to improve because modern times require and will continue require increased broadband speeds. He notes that we used to be top ranked in global infrastructure; we are now 13. We need to turn it around and that means aim high and act.

EVENT December 3: MN Broadband Task Force Meeting Agenda

The Task Force meetings are remote and open to all. For folks who don’t want to join via Webex/Teams, I will livestream on Facebook and archive.

Governor’s Task Force on Broadband
December 3, 2021
10:00 a.m. – 12:30 p.m.
Microsoft Teams meeting
Click here to join the meeting
Join with a video conferencing device
mn@m.webex.com
Video Conference ID: 119 694 806 6
Alternate VTC instructions

  • 10:00 a.m. – 10:10 a.m.  Welcome, Task Force Introductions, Attendee Introductions and Approval of Minutes from November 1, 2021 Meeting
  • 10:10 a.m. – 10:15 a.m. Office of Broadband Development (OBD) Update
  • 10:15 a.m. – 10:35 a.m. Broadband Technologies and Symmetrical Speeds
    Dave Wolf, CEO, Gardonville Cooperative Telephone Assn.
  • 10:35 a.m. – 11:15 a.m. Walk Thru of Draft Report
  • 11:15 a.m. – 11:30 a.m. Break
  • 11:30 a.m. – 12:15 p.m. Continue Walk Thru of Draft Report and Next Steps
  • 12:15 p.m. – 12:30 p.m. Public Comment, Other Business, December 20th Meeting Plans, Wrap-up

MN Broadband Task Force asks Governor Walz to expedite and increase request for federal funds for broadband

The MN Broadband Task Force sent a letter to Governor Walz, Speaker of the House Melissa Hortman, Senator Erin Murphy, and Representative Debra Kiel…

As part of the American Rescue Plan Act funding that Minnesota is slated to receive, there is a Sec. 604
Coronavirus Capital Projects Fund that is intended to be used “to carry out critical capital projects directly enabling work, education, and health monitoring, including remote options, in response to the public health emergency with respect to the Coronavirus Disease (COVID-19).” The U.S. Department of the Treasury (Treasury), which is charged with administering this fund, notes on its website that a
purpose of this funding is to “contribute to the Administration’s goal of providing every American with
the modern infrastructure necessary to access critical services, including a high-quality and affordable
broadband internet connection.”
In August 2021, Treasury identified the amount of Sec. 604 funding that would be allocated to each state; Minnesota’s allocation is $180,702,620. In September 2021, Treasury issued guidance as to how the Capital Projects Fund dollars may be used and broadband infrastructure projects were identified as a presumptively eligible use.
In the 2021 Minnesota legislative session, language was passed to fund the state’s Border-to-Border Broadband Infrastructure Grant program with $70 million over the biennium and with that funding coming from the Capital Projects Fund. This decision was made prior to either information being released regarding Minnesota’s total allocation or guidance on allowed uses.
Minnesota is required to apply for this funding by December 27, 2021 and once its application is
approved and an agreement signed with Treasury, the state must submit a Grant Plan and a Program Plan(s) outlining how it intends to use the state’s allocation of $180,702,620. The Governor’s Task Force on Broadband would urge the state to submit its application as soon as possible and once an agreement is in place, file a Grant Plan and Program Plan to use all the funding for the state’s Border-to-Border
Broadband Infrastructure grant program. With prompt approval by Treasury, the Office of Broadband
Development could then open a grant window and approve projects in time to be built, or at least started, during the 2022 construction season. As you are aware, Minnesota’s construction season is shortened due to weather and it is imperative to get the ball rolling as soon as possible.
The guidance issued by Treasury indicates that any home or business in Minnesota that does not have a reliable, wireline broadband service of at least 100Mbps download and 20Mbps upload is eligible for this funding. The latest data available shows that there are at least 240,000 households in Minnesota without a broadband connection meeting those speeds. Assuming an average cost of $5,527 per location to deliver a broadband service (taken from the Task Force’s 2020 annual report), deploying service to those 240,000 households would require funding of over $1.3 billion. Even assuming the grant portion for that funding is capped at 50 percent as it is under current state law for the Border-to-Border Broadband grant program, funding of $663 million would still be necessary.
While Minnesota has been a leader amongst the states with its Border-to-Border Broadband Infrastructure grant program having awarded $126.2 million to reach approximately 57,000 locations with broadband service between 2014 and 2020, the state is falling behind. In March 2021, Wisconsin awarded over $24.8 million for 58 projects, in October 2021 Wisconsin awarded $100 million to 83 projects and in early November announced that the next grant window to award another $100 million will open December 1, 2021. In October 2021, Iowa announced that it would make available another $200 million for broadband grants in addition to the $100 million in grants announced in September 2021 as part of its Empower Rural Iowa Broadband Grant Program. A few other examples include Missouri announcing it will use at least $400 million for broadband infrastructure; Ohio is using $250
million to improve high speed internet service; Texas Governor Abbott just signed a bill allocating $500
million for broadband infrastructure; and Virginia has plans to use $700 million to provide universal
broadband by 2024.
The pandemic has made clear the need for fast, reliable broadband service to all homes and businesses in the state. Federal funding is available to get that infrastructure deployed. Broadband is the foundational element that is a force multiplier for all other issues. We need it to better address critical challenges and build economic opportunity, competitiveness, and prosperity. The state has in place a
nationally recognized broadband office and grant program. All that is needed is for the Governor and
the Legislature to direct the available federal funding to the Border-to-Border Broadband Infrastructure grant program so that the real work of building out the infrastructure to meet the state’s broadband
goals can be achieved. The time is now to invest in our communities.
Thank you for your prompt consideration of this request.
Sincerely,
Teddy Bekele
Chair, Governor’s Broadband Task Force

MN Rural Broadband Coalition Membership Renewal and Next Meeting December 15!

I’m going to paste the entire email from the Minnesota Rural Broadband Coalition. If you’re not a member, you should consider it if broadband is important to your organization…

It’s time to renew your membership for 2022!
We need your help to advocate for and secure consistent public and private investments to support broadband access for all Minnesotans. As you know, the MRBC is the voice at the Capitol for broadband, particularly for the connectivity needs of the rural and underserved areas of our state. Your financial support is essential in ensuring this voice is heard. We truly hope you’ll consider becoming a Sustaining Member of the coalition so that we can meet our annual budget needs of approximately $60,000. In addition, we need volunteers to enhance the work of the Coalition by serving on committees that strengthen that work. Please see the attached document that details your membership and volunteer opportunities.
Download 2022 MRBC Membership Form
Each of you play an important role in achieving our vision of border to border broadband. Our bipartisan and statewide advocacy efforts since our inception have led to over $200 million dollars in legislatively approved funds to support Border-to-Border Broadband grants for infrastructure.  Yet there are still rural Minnesotans who remain unserved by basic broadband service and not every Minnesotan has access to quality, reliable, and affordable broadband. Our work is far from done. We need to continue to advocate for Minnesotans until our vision is achieved. Your investment will help maintain and strengthen the continued success of MRBC’s diverse multi-sector coalition.

Save the Date!
MRBC Meeting
December 15, 2021
9:00 – 11:00 a.m.

Via Zoom
Meeting ID: 865 0500 2903
Passcode: MRBC
One tap mobile:
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+19294362866,,86505002903#,,,,*074816# US (New York)
Dial by your location:
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Meeting ID: 865 0500 2903
Passcode: 074816
Find your local number
Agenda Coming Soon!

Heavy lobbying anticipated as agencies figure out infrastructure bill

The Hill reports…

The $1.2 trillion bipartisan infrastructure bill is enshrined into law, but the lobbying over its implementation is just getting started.

Specifics on broadband…

Meanwhile, internet service providers (ISPs) are expected to aggressively lobby the National Telecommunications and Information Administration (NTIA) as it crafts new internet rules under the infrastructure bill’s $65 billion broadband expansion plan.

The relatively tiny agency has six months to develop a proposal that will require recipients of federal broadband funding to provide a low-cost broadband option and encourage states to explore alternatives to dominant ISPs such as coops, nonprofits and municipalities.

The NTIA will have the final say as to what kinds of speeds and prices providers must offer. An aggressive broadband plan could hurt the bottom line of ISPs that have long operated in underserved communities without any competition.

“The language in the legislation offers a baseline of requirements that need to be met, and it provides some flexibility to the agencies to interpret just how far they can go,” said Greg Guice, director of government affairs at Public Knowledge, a nonprofit that advocates for increased access to affordable high-speed internet.

“Competition, affordability, speed, reliability, resiliency — with all of those things there is some flexibility, and ISPs would like to keep them at a minimum level,” he added.

States will play a key major role in implementing the broadband rules. That’s another lobbying avenue for ISPs, which successfully pushed more than a dozen states to adopt rules limiting or blocking municipal broadband networks.

The Federal Communications Commission (FCC), meanwhile, is tasked with creating regulations requiring ISPs to disclose their network performance, data collection and other key factors to customers. The FCC must also craft rules that prevent ISPs from discriminating on customers based on the a region’s income or demographic characteristics.

President Biden coming to Rosemount to talk about Infrastructure bill

WCCO TV reports

President Joe Biden is scheduled to stop in the Twin Cities this week to discuss the federal infrastructure package.

According to the White House, the president is slated to be in Rosemount on Tuesday, where he will visit Dakota County Technical College to discuss how the infrastructure package will help Minnesotans and create good-paying jobs.

Per the Minnesota DFL, the bipartisan infrastructure package will bring billions of dollars to the state, including $4.5 billion for highway programs, $302 million for bridge replacement and repair, $100 million for broadband coverage in greater Minnesota, and $680 million for water infrastructure.

The last time Biden visited Minnesota was in the final days of his 2020 presidential election campaign. Biden won Minnesota with 52.4% of the vote.

Senator Klobuchar on broadband upgrades and infrastructure bill

Alexandria Echo Press posts a commentary from Senator Klobuchar on the Infrastructure bill…

But this month, with the signing of the bipartisan infrastructure bill, we addressed these urgent needs by investing in our nation’s infrastructure. With 19 of my Republican Senate colleagues — including our neighbors Senators Hoeven and Cramer of North Dakota — we finally came together across party lines to pass a bill to fix our crumbling infrastructure and expand broadband access to every corner of Minnesota.

And more…

This is all important, but competing in the 21st century isn’t just about roads, bridges, and ports — it’s also about making sure all Americans can access the internet, no matter their zip code. As co-chair of the bipartisan Senate Broadband Caucus, I fought to strengthen our broadband infrastructure to make it possible for families across the country to study, work, and connect with loved ones online.

This is especially significant in rural Minnesota, where an estimated 16 percent of households lack broadband at baseline speeds. Because of this federal funding, the high school student in Otter Tail County will no longer need to drive 40 minutes from home to a liquor store parking lot to find adequate wi-fi to take her online biology quizzes. It will also enable doctors in rural areas to provide telehealth services to patients who don’t otherwise have access to quality, affordable care.

As more of our farmers and ranchers get reliable broadband, they will be able to take advantage of precision technology that can monitor field conditions like soil health and crop growth and log weather. Increased access to high-speed internet will also make it possible for tractors with wireless connections to send real-time data back to farms, helping farmers control pests and manage runoff. This not only supports our local farms but also protects our nation’s food supply.

Federal funding should boost Minnesota’s infrastructure report card grade

Detroit Lakes Tribune Editorial Board says…

Minnesota got an overall grade of C on its most recent infrastructure report card from the American Society of Civil Engineers, which may not sound so bad, but that includes a D-plus on its roads, Cs or C-minuses on its bridges, transit, dams, drinking water and energy, and a B only in aviation.

Here’s what they say about broadband…

Broadband: Minnesota will get about $100 million to widen broadband coverage across the state, including coverage for the 83,000, or so, Minnesotans who now lack it. And more than a million Minnesotans will be eligible for the Affordability Connectivity Benefit, which will help low-income families afford internet access.

Senator Klobuchar Call with Benton, Chisago, Isanti County Officials on how Infrastructure Bill will Expand Rural Broadband: Notes and archive

Here’s the intro…

On Monday, November 22, at 2:00pm CT, U.S. Senator Amy Klobuchar, co-chair of the bipartisan Senate Broadband Caucus, will hold a call with community broadband advocates from Benton, Chisago, and Isanti Counties to discuss how the recently enacted bipartisan infrastructure bill will help expand broadband to rural Minnesota communities.

Klobuchar will be joined by Chisago Lakes Chamber of Commerce Executive Director Katie Malchow, Isanti County Administrator Julie Lines, and Benton County Commissioner Jared Gapinski, as well as Mary Magnuson, a broadband program administrator at the Blandin Foundation.

The bipartisan infrastructure bill included the largest investment our country has ever made in broadband infrastructure, with many provisions based on Klobuchar’s legislation with House Majority Whip Jim Clyburn (D-SC) to help bring high-speed internet to every corner of the country.

And my notes, which are bulleted to keep up. From Sen Klobuchar:

  • Broadband coverage seems random at times
  • Blandin was way ahead of its time in recognizing broadband issues in rural Minnesota and creating solutions
  • Access to email isn’t enough anymore; students need to be able to take tests remotely and corporate/healthcare workers need to be able to consult remotely
  • Problems: mapping, giving money to providers that have a history of not meeting needs
  • Solutions: open access to funds to all providers and get money back from providers who don’t meet needs
  • Make broadband affordable – average monthly cost in MN is $68/month

From Katie Malchow

  • Broadband isn’t about politics, it’s about getting people connected
  • We started out broadband journey working with Blandin Foundation
  • We surveyed residents and found a disconnect between what providers said they offered and what consumers saw at home
  • Not all providers are created equal and some have not met the needs of MN residents for a while now. Maybe it’s time to ask folks on the frontlines who they would choose.
  • This is going to be a one-time investment, it’s spend it wisely.

From Jared Gapinski

  • Started talking about broadband as community in Jan 2020 (he’s new to county commission) in Jan 2021 when they realized they have 600-700 hotspots in student home, which meant that many households were un/underserved
  • They want to do a middle mile fiber project to get providers into the area
  • He pays for 100/100 Mbps connection – but it tests at 30/11
  • The community is stuck in RDOF/LTD limbo – waiting to hear from FCC is LTD got the contract
  • We need time to plan and educate to make sure we spend money wisely.

From Julia Lines

  • Broadband coverage is good in the cities but bad in the land between
  • East Central Energy is (finally) talking to them about providing broadband
  • The boundaries of cities/towns/counties are getting in our way
  • MidCo is helping in the cities but not rural areas
  • If we want people to relocate from the Cities to rural areas, we need to provide metro-quality broadband

From Mary Magnuson

  • We worry about the Swiss cheese effect that leaves certain areas unserved and as others become better served those areas fall farther and farther behind
  • RAMS is now hosting the MN state broadband speed test – available to everyone
  • Local places need to have local buy in – especially when it comes to choosing providers in their communities

Senator Carla Nelson outlines improvements tele mental health and broadband

The Post Bulletin shares Senator Carla Nelson’s blueprint for mental health, including an update on improvements in telehealth…

We made several other key advancements this session to improve the speed and effectiveness with which Minnesota provides support to Minnesotans working to improve their mental health.

This year’s final health and human services bill contained important funding that will help us accomplish this goal:

  • We permanently expanded Telehealth access to include mental health and substance use disorders. I have long been an author of Telehealth legislation, beginning with the very first telehealth bill, and we will continue to pursue advancements so every Minnesotan has affordable access to the health services they need, when and where they need them.

  • We provided funding to prioritize the mental and behavioral health needs of Minnesota youth, and established individual treatment plans for children in outpatient services. This was part of the YOUTH Act that I authored this year to help Minnesota better support children in crisis.

  • We provided additional funding in this year’s jobs and economic growth bill to expand broadband access in underserved and unserved communities to help close gaps in access to important services like telehealth.

More on what Minnesota Delegates are saying about broadband and the Infrastructure bill

KEYC reports on what Senator Smith, Senator Klobuchar and Rep Hagedorn say…

“This bipartisan infrastructure bill is a big deal for Minnesota and communities all across Minnesota,” said Sen. Tina Smith (D – Minnesota).

Minnesota will receive $6.8 billion to make improvements in several key areas.

“Bridges and transit, it’s focused on building out broadband and it’s also focused on expanding the infrastructure for electric vehicles,” Smith listed.

Smith said it will also jumpstart the economy and create new jobs.

“It’s going to mean significant job opportunities for Minnesota too, especially in construction, especially folks that are interested in getting involved in helping to install those broadband networks,” Smith stated.

Sen. Amy Klobuchar (D – Minnesota) echoed Smith’s support of the bill.

“One of the reasons that we need this investment is that we don’t want to fall behind the rest of the world,” Klobuchar said.

Klobuchar’s top priority is to expand broadband internet access to all Minnesotans.

“There are surprising areas of Minnesota that still don’t have high-speed access. They may have internet, but it’s really slow, and this was my piece of the bill. I’m going to be able to make sure that the money goes out and to our state,” Klobuchar explained.

It’s a priority she shares with Republican Rep. Jim Hagedorn (MN-01), even though he voted against the trillion-dollar plan.

WCCO reports on what the MN DFL says…

The Minnesota DFL Party released a statement saying Biden and Democrats are “delivering good-paying jobs and major infrastructure improvements for Minnesota.”

“The infrastructure bill President Biden signed today will create good-paying jobs across Minnesota by repairing our roads and bridges, replacing dangerous lead pipes, and delivering broadband to folks who’ve gone too long without it. This really is a blue-collar blueprint to rebuild America because many of the jobs created by this bill will not require a college degree,” said DFL Party Chairman Ken Martin.

MN AARP tells to Gov Walz to invest ARPA in broadband

The Minnesota AARP has sent a letter to Governor Walz emphasizing that older folks need broadband and devices to access it…

Dear Governor Walz,

AARP Minnesota appreciates your leadership and continued vigilance as the coronavirus landscape shifts and your readiness to take action to protect our most vulnerable residents.

I am writing today on behalf of our 640,000 members and all 50-plus Minnesotans about the need to prioritize older adults’ needs in plans to allocate federal American Rescue Program Act (ARPA) funds and new infrastructure funding including those related to expanding access to affordable, reliable high-speed internet service, also known as broadband.

AARP is pleased to learn that the Office of Broadband Development will apply for additional funds through the Capital Projects Fund (CPF) due on December 27th , and urge you to ensure that Minnesota’s plan addresses access barriers that impede older adults’ ability to fully utilize broadband service. Such efforts can include:

  • prioritizing network deployment in unserved and underserved communities where older adults are concentrated.
  • acquiring equipment and the construction of community facilities – both eligible activities within CPF – that prioritize distribution of devices to older adults and invest in community centers that are convenient to older residents.

While CPF represents an important and timely opportunity, AARP Minnesota also encourages that ARPA funds and new infrastructure funding be used to support broadband deployment; enhance and strengthen mapping efforts to support better decision-making; reduce the cost for consumers (particularly low-income older consumers) to access internet service; and strengthen efforts to build the “digital literacy” of Minnesotans that have heretofore been left behind.

There is no longer any doubt about the critical importance of broadband access. The pandemic has exposed how Minnesotans without access to affordable high-speed internet are at a disadvantage when it comes to combatting isolation, scheduling vaccine appointments, accessing telehealth services, and much more. Yet, AARP’s own research indicates that older Americans’ access to affordable and convenient broadband connections continues to lag behind other age groups. AARP studies show that 15% of adults 50+ do not have access to any type of internet, and 60% say the cost of high-speed internet is a problem.

ARPA – and the Capital Projects Fund, in particular – provides critical opportunities to address these gaps, and we urge you to prioritize older adults’ needs in plans to allocate those funds. We would like to thank you again for your service to our state and for your leadership during these challenging times. AARP Minnesota is committed to working with you and the Age- Friendly Minnesota Council to make these critical improvements.

Word on the street is that other organizations are sending similar letters.

MN PUC broadband update – is consumer protection is the next essential piece of the Minnesota model?

Today the Minnesota Public Utilities Commission (PUC) heard from key players about what’s happening with broadband nationally and locally…

Broadband Updates from

  1. Broadband and Rural Development Opportunity Fund (RDOF) Updates (15 min) – Diane Wells, Manager, Office of Broadband Development – Minnesota Department of Employment and Economic Development
  2. Future for Broadband Expansion (5-10 min) – Bernadine Joselyn, Director of Public Policy and Engagement, Blandin Foundation
  3. Trends in Voice Telephone Subscriptions (5-10 min) – Katherine Blauvelt, Assistant Commissioner, Division of Energy Resources

Diane gave a great outline on the history of broadband funding and the blue print of funding coming in now and likely in the future. Bernadine spoke about the many assets Minnesota has to help deploy and support better broadband. Katherine had charts that showed the decline in wireline phones (landlines and VoIP) and increase in wireless phones.

There were a lot of examples of what has gone well and a few criticisms were shared – about the CAF and RDOF processes. CAF speed goals were too low and the FCC only worked with folks they knew. RDOF short form did not gather enough information and the long form doesn’t address capacity of a provider to be successful. With more money coming in for broadband than we’ve ever seen there’s a strong desire to do things right and that might mean greater local oversight.

There was also discussion on various modes of broadband – wired, wireless, cable, satellite, DSL… It’s confusing, especially to the consumer. Someone lifted the definition to “connection”. People don’t care how it gets done, they care about connection and they care about quality. It seemed like there is an opening for a group like the PUC to step in to help with some of the local oversight, especially with their strong focus and tradition on the needs of the consumers. (I didn’t realize that the PUC used to oversee highways, beef and wheat!)

Maybe consumer protection is the next essential piece of the Minnesota model and making the most of the investment that’s about to happen here.

A couple of years ago, the PUC held a number of listening sessions for Frontier customers. They only regulate phones but they let folks talk about internet too because it is hard for the consumer to separate the services. I was at a few of those meetings, I don’t think they could have stopped them with their stories either way. Today a Commission was remembering the frustration in those rooms and musing that there is nowhere to go with broadband complaints. There really isn’t but maybe it’s time!

Blandin shared the following with the PUC members to view in their own time…