Current and Former Frontier Customers May be Eligible for Rebates or Bill Credits – July 20 Deadline!

Current and former customers of Frontier Communications may be eligible for rebates or bill credits for past service quality and reliability problems such as phone out of service, problems getting timely repair, failure to cancel service, incorrect billing or other inconveniences.  Applications are due by July 20.

If you have questions about how fill out the form, contact Frontier Customer Service at 1-877-414-4777 or the Minnesota PUC at 1-800-657-3782 or locally at 651-296-0406.

Here’s the info from the Frontier website

If you are Frontier customer in Minnesota, you may be entitled to a bill credit or refund for certain events you may have experienced with your local telephone service. Credits and refunds will be provided in accordance with an agreement approved by the Minnesota Public Utilities Commission.

You must submit a claim form by July 20, 2020, to receive a bill credit or refund.

Whether you are eligible for a credit or refund depends on what type of local telephone service problem you experienced, when the problem happened, and where you receive service. Credits and refund are available for events that occurred after January 1, 2017, unless another date is shown next to the situation in the below list.

If you believe any of the situations listed below apply to you, and you have not previously received a bill credit, you may request a credit or refund from Frontier by completing this online form. Frontier will investigate the matter and provide all appropriate credits and refunds.

This entry was posted in MN, Opportunities, Policy, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (, hosts a radio show on MN music (, supports people experiencing homelessness in Minnesota ( and helps with social justice issues through Women’s March MN.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s