Medica members accessing mental health care through telehealth technology has increased by 2,515 percent since the pandemic began in March 2020. Meanwhile, Medica’s network of providers offering mental health care via telehealth has increased more than sixfold in the same period.
In the first quarter of 2020, early in the pandemic, Medica processed approximately 650 telehealth claims for mental health. During a similar time stretch spanning late 2020 to early 2021, Medica had processed 17,000 claims.
An analysis of mental health telehealth claims provide some insight to the effect of the pandemic. The top three conditions treated by telehealth were anxiety, depression and trauma (which includes diagnoses for post-traumatic stress disorder, acute stress disorder, adjustment disorder and reactive attachment). For those conditions, approximately 70 percent of claims were telehealth visits.
A breakdown of mental health telehealth claims for all conditions shows that people ages 35 to 49 used this service the most when seeking mental health care, followed by those ages 27 to 34. For those claims, women outnumbered men by a 3:2 ratio.
In the first few months of the pandemic, the number of Medica’s in-network providers offering mental health services through telehealth increased from 5,500 to 39,800 nationally. In Minnesota, the number increased from 3,841 to 7,130.
Medica will continue to support telehealth…
Medica has placed a priority on ensuring its members have access to mental health care in the setting that is most comfortable for them. To ensure they have access to the highest quality providers, Medica will continue to reimburse these visits – office and telehealth – at the same rates.