AG Ellison settles with Frontier – including info on compensation for customers

The Minneapolis Star Tribune reports…

Minnesota Attorney General Keith Ellison said Monday his office has settled an investigation into possible deceptive practices in Frontier Communications’ billing and sale of internet services.

Under the settlement, Frontier agreed to fully disclose its prices for internet service to new customers before they take service. Many current customers will be allowed to cancel their service without penalty. Frontier also agreed to invest at least $10 million over four years to improve its broadband network and to pay $750,000 in restitution that Ellison’s office can distribute to Frontier’s customers.

Frontier provides telephone and internet service to about 90,000 customers in Minnesota, many of whom live outside the Minneapolis-St. Paul area and have limited options for high-speed internet service.

The Attorney General provides info for customers…

Minnesotans who are customers of Frontier may submit a claim for restitution through a dedicated claim form on the Attorney General’s website, or by calling (651) 296-3353 (Metro) or (800) 657-3787 (Greater Minnesota).

And here is more info on the investment requirements…

Frontier agrees to make an investment of $10,000,000 in capital expenditures to provide or enhance internet services in Minnesota over the four-year period following the
Effective Date of this Assurance, in addition to the Frontier expenditures to fulfill: (a) the Federal Communications Commission’s Connect America Fund build out requirements; (b) any State or local government grant for internet broadband funding build out requirements; and
(c) Frontier’s existing franchise commitments in Minnesota. Such expenditures shall be made in furtherance of providing or improvement to internet service to locations that are not required to fulfill build-out requirements of these subsidies and franchise commitments. With regard to
Frontier’s $10,000,000 capital expenditure obligation, Frontier shall: (i) expend no less than $3,000,000 within two years after the Effective Date; (ii) no less than $5,000,000 within three years after the Effective Date; and (iii) no less than $10,000,000 within four years after the
Effective Date.

This entry was posted in MN, Opportunities, Policy by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (, hosts a radio show on MN music (, supports people experiencing homelessness in Minnesota ( and helps with social justice issues through Women’s March MN.

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