A notice for Frontier customers…

Frontier Communications are potentially due a rebate or bill credit based on past Frontier service quality and reliability problems. But you must apply before July 20.

 

If you have expereinced any of the following as a former or current Frontier customer, you may claim a refund or bill credit:

 

• Telephone was out-of-service and not restored within 24 hours.
• Incorrect billing for service related to vacation rate.
• Late fees charged for phone service despite bill being paid on or before due date.
• Frontier did not cancel telephone service upon request, resulting in additional charges.
• Charged to receive a paper bill for telephone service.
• Charged for three-way calling without subscribing to the service.
• Wrongly charged for directory assistance or 411 calls.
• Charged an early termination fee on or after January 1, 2016, without having signed an agreement.
• Inappropriately charged fees to reconnect telephone service.
• Telephone disconnected without proper notice.
• Refusal to install local telephone service.
• Inability to use the telephone due to static, cross talk, or other notice.
• Installation delay of more than 3 business days for primary local service line.
• Same trouble on the same line within 30 days.
• Frontier missed a repair appointment for telephone service.
• Customer service representation claimed no trouble report exists from an earlier call regarding the same phone issue.

Applications for refund or bill credit are available by clicking here.