Frontier Communications may be due rebates or bill credits

A notice for Frontier customers…

Frontier Communications are potentially due a rebate or bill credit based on past Frontier service quality and reliability problems. But you must apply before July 20.

 

If you have expereinced any of the following as a former or current Frontier customer, you may claim a refund or bill credit:

 

  • Telephone was out-of-service and not restored within 24 hours.
  • Incorrect billing for service related to vacation rate.
  • Late fees charged for phone service despite bill being paid on or before due date.
  • Frontier did not cancel telephone service upon request, resulting in additional charges.
  • Charged to receive a paper bill for telephone service.
  • Charged for three-way calling without subscribing to the service.
  • Wrongly charged for directory assistance or 411 calls.
  • Charged an early termination fee on or after January 1, 2016, without having signed an agreement.
  • Inappropriately charged fees to reconnect telephone service.
  • Telephone disconnected without proper notice.
  • Refusal to install local telephone service.
  • Inability to use the telephone due to static, cross talk, or other notice.
  • Installation delay of more than 3 business days for primary local service line.
  • Same trouble on the same line within 30 days.
  • Frontier missed a repair appointment for telephone service.
  • Customer service representation claimed no trouble report exists from an earlier call regarding the same phone issue.

Applications for refund or bill credit are available by clicking here.

This entry was posted in MN, Opportunities, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (blandinonbroadband.org), hosts a radio show on MN music (mostlyminnesota.com), supports people experiencing homelessness in Minnesota (elimstrongtowershelters.org) and helps with social justice issues through Women’s March MN.

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