Timberjay asks MN PUC to reconsider Frontier settlement

The Timberjay posts an editorial…

The Minnesota Public Utilities Commission should reconsider the decision by the Department of Commerce to let Frontier Communications avoid any civil or criminal penalties for its systematic neglect of customers in Minnesota and its violations of state law.

Back in January, the Department of Commerce released a hard-hitting report laying bare what they termed “staggering deficiencies” in Frontier’s physical plant and for its poor service and misleading billing practices.

Just seven months ago, the department’s staff appeared loaded for bear, writing: “The Minnesota legislature has provided a clear set of remedies to curb misconduct of rogue companies, ones who routinely, knowingly, disregard the law and jeopardize the lives and well-being of Minnesotans, including hefty civil penalties and criminal prosecutions.”

Seven months later, after months of mediation, it appears the department’s bark is much worse than its bite.

The stipulation agreement first reported this past week in the Timberjay includes no recommendation for either fines or for prosecution.

While the company does agree to take a number of positive steps to improve its service to customers, the agreement runs for only two years. After that, Frontier can apparently go back to its old ways.

This entry was posted in MN, Policy, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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