Last week, my internet was down starting about 5:30 Wednesday afternoon until Friday noon. At first I thought I’ll give it a minute and just use my hotspot. I left, returned home and forgot about it until I realized the Internet was painfully slow. Couldn’t download email and look at a website at the same time slow. Then I remembered I was using the hotspot.
So first – anyone who thinks a family can thrive on a hotspot connection. Think again. My kids were on their smartphones using up our cell plan, not on the hotspot network. It was just me. I wasn’t uploading video. I was doing the tasks that most folks claim you can do with slow access – checking email and browsing the web albeit at the same time .So call another number. At 8:29 I reach the “Internet Repair” online chat on my phone.
At 8:43 they transfer me to the people who deal with account that bundle Internet and TV. At 9:10 they told me a technician would have to be dispatched to my house and they could be here on Friday between 11 and 3.
The person on the phone was nice enough. The technician who arrived before noon was nice enough. It took him 10 minutes to realize that the problem was leading into the house – not in the house. In other words, nothing I had done.
But in those days, kids had a hard time getting homework done. I had to leave to do work, my online volunteer work took longer and I had to wait until Friday to queue up my radio show. If I lived like this all of the time I would do less volunteer work and not be a radio host and kids’ grades could suffer. Doors close when you can’t get adequate access.
And the TV was gone. And while some might suggest my kids could play outside, they are teenagers. On a rainy afternoon I’d much rather have them cozied up on my couch than walking the neighborhood! People who roll their eyes at using broadband for Netflix have never had to entertain kids – from 2 to 20. It serves a purpose.
I think we need to recognize that broadband is a utility both in terms of transport but on a practical matter. Very hard to live without it. And providers need to be ready for demand and reliability. The connection wasn’t down because of a natural disaster – it just went down. And I have a choice of provider – but who wants to change provider regularly. I won’t say who mine is – but I will give a nod to Comcast; they called me to see if they could help because, well I tweet stuff. I tweeted I was down, again didn’t mention a provider, and they took the initiative to see if they could help. Sadly they aren’t my provider right now.
My week renews my passion to advocate for broadband to everyone! And I hope my story – encourages others to advocate. As a community, state or country, we can all be more productive with better broadband.