Dropped calls around the Twin Cities due to Sprint upgrades

Have you been experiencing more dropped calls from your cell phone than usual? Are you a Sprint user or have a lot of Sprint using friends? Well it might not be you or your phone – it might be Sprint. KARE 11 reports

Sprint spokesperson Stephanie Vinge Walsh says the company is launching a new wireless network called Network Vision, and is working around the clock to repair 3G performance problems. She said Network Vision is designed to allow significantly more data to travel on Sprint’s network for a faster, reliable connection.

“Ultimately we expect to see a vastly improved network. As we deploy this all new 3G and 4G network, there are some disruptions taking place. We understand it’s frustrating for our customers, we thank them for their patience,” said Vinge Walsh.

If this sounds like you, you can file a complaint or complaints…

The Minnesota Attorney General says they are aware of the situation are looking into the complaints. They encourage any concerned customers to file a complaint here:http://www.ag.state.mn.us/Consumer/Complaint.asp

The F-C-C says customers can also file a complaint with the agency at:  http://www.fcc.gov/complaints

According to the Sprint website, the Network Vision will bring great improvements and enhancements to their service. Here’s a brief description of what the upgrade involves…

Today, Sprint uses separate equipment to deploy services on 800 MHz and 1.9 GHz spectrum.  Through Network Vision Sprint will install new network equipment and software that brings together multiple spectrum bands, or airwaves, on a single, multimode base station. The new equipment makes it easy to accommodate additional spectrum bands.

It looks as if the Twin Cities isn’t the first market to have issues with the upgrades. According to Fierce Wireless, there were issues in other markets with back haul and 3G upgrades in July.

This entry was posted in MN, Vendors, Wireless by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (blandinonbroadband.org), hosts a radio show on MN music (mostlyminnesota.com), supports people experiencing homelessness in Minnesota (elimstrongtowershelters.org) and helps with social justice issues through Women’s March MN.

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