Four customers of Frontier Communications have filed a class action lawsuit against the broadband and digital voice provider over a U$1 to $1.50 mystery charge on their monthly bills.
The lawsuit has been filed in Minnesota. Frontier has offered no comment. I think the main problem is lack of transparency. ComputerWorld explains that some of the confusion seems to come directly from Frontier…
Some Frontier customers posting comments at DSLreports.com and Stopthecap.com have complained that the HSI surcharge is $1.50 a month on some bills. Frontier has alternatively explained the charge as a federal government charge, a charge for high-speed Internet service and a charge for customers out of contract, according to posters at those sites.
The fee is not included in the advertised price for Frontier broadband service, Drake said. The plaintiffs would be less upset if Frontier simply included the charge in its advertised price, she said.
I mentioned in the post over the weekend that the National Broadband Plan promotes transparency – not they are talking about transparency in broadband speed – but I think transparency in broadband bill would also be helpful.