Pandemic preparation for a local urban broadband providers: Community Networks with US Internet

Keeping up with broadband these days is becoming 24×7 job these days. I’m catching up a little bit over the weekend – starting with the Community Network’s podcast. This last week, Chris Mitchell spoke to Travis Carter of US Internet (USI) about what it’s like to provide broadband services during a pandemic.

First -their office is primarily working form home using Google Hangouts for meetings and a virtual private network to access local services and provide customer services. There are a few folks who aren’t working because that would break social distancing recommendations – but they are on staff and will remain so as long as possible.

They have seen a change in network traffic. It used to be that Sunday nights were the busiest time and now every day is like Sunday night. They do see an increase but it doesn’t compare with “Game of Thrones” busy. USI is focusing on keeping things running.

So why do some sites seem to run slow? It’s not the local providers. It’s because poplar sites don’t’ have the server power to handle the traffic.

The USI network in Minneapolis (with 2500 access points) is now open for free. There were about 7300 connections (at time of recording). They are running into some issues – but often that’s because people are trying to access wifi from their well-insulated, well-built home. The wifi just doesn’t move well through that barrier.

One funny note – they still have 1200 dialup customers! Not because USI can’t or won’t upgrade; they choose this level of connectivity. USI is working to see what might bring people online to a higher degree. They have tried different price points, adding television and partnering with device distributors, such as PCs for People.

This entry was posted in Digital Divide, FTTH, MN, Vendors, Wireless by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (, hosts a radio show on MN music (, supports people experiencing homelessness in Minnesota ( and helps with social justice issues through Women’s March MN.

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