Comcast agrees to pay MN customers $1.14 million in refunds

Minneapolis Star Tribune reports…

The Minnesota Attorney General’s Office said Wednesday that it has settled a deceptive advertising practices lawsuit against Comcast/Xfinity that will lead to several million dollars in relief to over 30,000 customers.

The settlement includes $1.14 million in refunds for a 15,600 Minnesota customers and “debt relief” worth “millions of dollars” for another roughly 16,000 former Comcast patrons, according to the Attorney General’s Office. The debt involves early termination fees that Comcast charged customers after they downgraded or canceled services. …

In a statement, Comcast said that the settlement “reflects our ongoing efforts to improve the customer experience. While we disagree with the allegations initially made in the lawsuit — which do not reflect our policies and practices — we agreed to settle because we are committed to partnering with Attorney General Ellison and others who share our commitment to improving the experience of our customers in all respects.”

This entry was posted in MN, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (blandinonbroadband.org), hosts a radio show on MN music (mostlyminnesota.com), supports people experiencing homelessness in Minnesota (elimstrongtowershelters.org) and helps with social justice issues through Women’s March MN.

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