Comcast agrees to pay MN customers $1.14 million in refunds

Minneapolis Star Tribune reports…

The Minnesota Attorney General’s Office said Wednesday that it has settled a deceptive advertising practices lawsuit against Comcast/Xfinity that will lead to several million dollars in relief to over 30,000 customers.

The settlement includes $1.14 million in refunds for a 15,600 Minnesota customers and “debt relief” worth “millions of dollars” for another roughly 16,000 former Comcast patrons, according to the Attorney General’s Office. The debt involves early termination fees that Comcast charged customers after they downgraded or canceled services. …

In a statement, Comcast said that the settlement “reflects our ongoing efforts to improve the customer experience. While we disagree with the allegations initially made in the lawsuit — which do not reflect our policies and practices — we agreed to settle because we are committed to partnering with Attorney General Ellison and others who share our commitment to improving the experience of our customers in all respects.”

This entry was posted in MN, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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