The St Paul Pioneer Press reports…
The Minnesota Department of Commerce on Friday filed an investigative report on Frontier Communications with the Minnesota Public Utilities Committee.
The report says it found Frontier has failed to provide adequate, reliable phone and internet service to its Minnesota customers. The report, which the Connecticut-based company disputed, recommends Frontier be required to refund or credit customers for service outages and unauthorized charges, add staffing to improve customer service and increase investments in infrastructure and equipment.
Frontier provides phone and internet service to communities across the state, including large portions of northeastern Minnesota.
You may recall, last summer the PUC held several meetings across Minnesota to hear from Frontier customers about their services. (I attended the meeting in Wyoming if you want to see the notes of video from the meeting.) And I wrote about the report when it came out in November.
The Pioneer Press asked Frontier about the report…
When asked about the report Friday, Frontier responded in a statement saying:
“Frontier strongly disagrees with the assertions in the Department of Commerce’s initial comments and is reviewing the Department’s filing with the Minnesota Public Utilities Commission. Frontier and its employees work hard to provide reliable, affordable telecommunications services to approximately 90,000 customers in Minnesota, many in rural communities where no other provider will invest in providing service. Frontier recognizes we experience service issues and delays from time-to-time with some of our customers. We are an ethical company committed to our customers and the Minnesota communities we serve. We take this matter seriously and will respond appropriately before the Public Utilities Commission.”