MN Department of Commerce files complaint against Frontier with PUC

The St Paul Pioneer Press reports…

The Minnesota Department of Commerce on Friday filed an investigative report on Frontier Communications with the Minnesota Public Utilities Committee.

The report says it found Frontier has failed to provide adequate, reliable phone and internet service to its Minnesota customers. The report, which the Connecticut-based company disputed, recommends Frontier be required to refund or credit customers for service outages and unauthorized charges, add staffing to improve customer service and increase investments in infrastructure and equipment.

Frontier provides phone and internet service to communities across the state, including large portions of northeastern Minnesota.

You may recall, last summer the PUC held several meetings across Minnesota to hear from Frontier customers about their services. (I attended the meeting in Wyoming if you want to see the notes of video from the meeting.) And I wrote about the report when it came out in November.

The Pioneer Press asked Frontier about the report…

When asked about the report Friday, Frontier responded in a statement saying:

“Frontier strongly disagrees with the assertions in the Department of Commerce’s initial comments and is reviewing the Department’s filing with the Minnesota Public Utilities Commission. Frontier and its employees work hard to provide reliable, affordable telecommunications services to approximately 90,000 customers in Minnesota, many in rural communities where no other provider will invest in providing service. Frontier recognizes we experience service issues and delays from time-to-time with some of our customers. We are an ethical company committed to our customers and the Minnesota communities we serve. We take this matter seriously and will respond appropriately before the Public Utilities Commission.”

This entry was posted in MN, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

1 thought on “MN Department of Commerce files complaint against Frontier with PUC

  1. Tech Dirt also wrote about the case
    Things aren’t going any better for Frontier in Minnesota, where the state AG just issued a scathing 133 page report accusing the company of all manner of dubious behavior, including letting outages go on for months on end without repairs. The report doesn’t pull punches in accusing Frontier of violating at least 35 state laws and state guidelines, and routinely neglecting paying customers, putting some customers with medical conditions at risk:
    The findings of this investigation detail an extraordinary situation, where customers have suffered with outages of months, or more, when the law requires telephone utilities to make all reasonable efforts to prevent interruptions of service. When interruptions occur, telephone utilities are to restore service “with the shortest possible delay.” Frontier customers with these outages include those with family members with urgent medical needs, such as pacemakers monitored by their medical teams via the customer’s landline.
    https://www.techdirt.com/articles/20190108/08015841353/frontier-hammered-minnesota-ag-refusal-to-repair-broadband-network.shtml

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