Minnesota PUC holding public hearings across MN with unhappy Frontier Customers

MPR reports on the troubles that Frontier customers are having with their broadband service…

Some of Frontier Communications’ unhappy customers have been living with poor telephone, internet and customer service for years.

“Our internet here is horrible, our provider is Frontier,” said Monica King Von Holtum who lives near Worthington in southwest Minnesota. “It’s infuriating.”

Problems with Frontier crop up when her husband also gets on his computer, or maybe a neighbor logs in.

“If I’m literally the only person using the internet, it’s fine,” said King Von Holtum. “As soon as we have one or more people using different devices it just tanks and we can’t get anything done.”

She’s supposed to get 6 megabits per second of data. But that hardly ever happens. Sitting at her computer, she demonstrates with an online internet speed test just how bad things can get.

And they customer service…

The PUC has heard from lots of unhappy customers. It’s received more than 400 comments and complaints about Frontier. One telephone customer said service drops out regularly, sometimes for as long as a week. An internet customer said Frontier’s service record shows the company lacks “common decency.” Another calls the company’s high-speed internet service “worse than dial-up.”

The PUC will be holding public hearings this Fall…

The PUC has heard from lots of unhappy customers. It’s received more than 400 comments and complaints about Frontier. One telephone customer said service drops out regularly, sometimes for as long as a week. An internet customer said Frontier’s service record shows the company lacks “common decency.” Another calls the company’s high-speed internet service “worse than dial-up.”

Many customers, like Joe and Monica King Von Holtum of Worthington, feel stuck.

“That makes me wish that maybe there was some competition out here,” said Joe King Von Holtum.

He said their only other internet options, like a satellite service, are unaffordable.

Here are the dates (according to the PUC calendar):

  • Ely September 4, 2018, at 6:00 p.m. – Vermilion Community College
  • McGregor September 5, 2018, at 6:00 p.m. – McGregor Community Center
  • Wyoming September 12, 2018, at 6:00 p.m. – Wyoming City Hall
  • Slayton September 25, 2018, at 6:00 p.m. – Slayton Public LIbrary
  • Lakeville September 26, 2018, at 2:00 p.m. and 6:00 p.m. – Lakeville Heritage Center
This entry was posted in Conferences, Digital Divide, Policy, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

3 thoughts on “Minnesota PUC holding public hearings across MN with unhappy Frontier Customers

  1. Horrible doesn’t begin to describe Frontier Internet service. Sooooo bad. This Labor Day weekend was typically frustrating.

    I agree….more than one person or device, and it crashes. The service technician in my area tries very hard and is always courteous. But what can he do when the capability simply isn’t there. It’s highway robbery. We are paying for something we aren’t getting.

  2. I’m sorry to hear about your experience. I am planning to attend the PUC session in Wyoming. I may hear more stories like this. It will be interesting to hear what the PUC does with the information.

  3. My internet go’s out every other week, I have to call and spend over an hour on the phone with them to get it going again. Are I pad will not even work on there system it’s so slow. The local technicians do the best they can with what they have to work with.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s