Nothing like a little competition: Comcast promises improved services in the Twin Cities

The Minneapolis Star Tribune reports on promised service upgrades from Comcast in the Twin Cities…

Comcast said Thursday that it is trying to improve its customer experience and will add new services this year in the Twin Cities.

“We have listened to what our customers are saying,” said Jeff Freyer, the company’s regional vice president. “We know we have work to do to improve the customer experience, and we’re on a mission to do it.” …

The reason provided for the upgrades, competition…

Competition for cable and Internet customers has ramped up in the Twin Cities in recent years. CenturyLink is sending salespeople on door-to-door missions in parts of the metro, and US Internet is slowly expanding its network across south Minneapolis.

Comcast, which posted an $8.2 billion profit in 2015, said it plans to spend $15 million to make its fiber-optic network for businesses available in parts of Bloomington, Blaine, Brooklyn Park, Eden Prairie and downtown Minneapolis.

Now how to promote that kind of competition for other areas. That being said, the comments to the story do not paint a happy picture regardless of competition.

This entry was posted in MN, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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