An interesting story from City Pages…

Steven Saari, a 28-year-old Duluth resident, pleaded guilty yesterday to a gross misdemeanor after he threatened to blow up a Charter Communications office in Duluth last summer. The reason? He was upset about his internet service.

Last July 10, Saari was on the phone with Charter’s call center. Unsatisfied about how employees were dealing with his service problems, he said, “I guess I’m going to have to deal with the Duluth office by kicking down the door and blowing it up.”

And lest it seem like Charter is the only one with customer service issues, the author recommends…

Next time, we’d advise skipping the bomb threats and instead just threatening to cancel your service. That usually seems to work when I’m dealing with Comcast, even if I have to waste an afternoon on hold and pulling my hair out to the world’s worst muzak before I get any satisfaction.

It does make the point that people are serious about their broadband and/or service.