Best Buy Website Issues

Just in time to be the poster child for testing, testing and redundancy for Black Friday and Cyber Monday, Best Buy runs into issues this week with their website and pre-Black Friday promotions. According to the Minneapolis St Paul Business Journal

A technical problem at Best Buy Co. Inc.’s website made for checkout problems and frayed tempers for some of the retailer’s best customers Monday.
Some customers waited nearly an hour to make it through purchases, while BestBuy.com displayed the following message: “We were expecting snow but we got a blizzard. … Our site is incredibly busy! Please be patient while we shovel you a path.”

The problem wasn’t necessarily broadband related – but apparently an issue with the site’s sales-tax calculator. The customers who experienced problems will be compensated with expedited shipping, which is nice, but again it’s a reminder to online shops to be prepared!

This entry was posted in economic development, MN by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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