Best Buy Website Issues

Just in time to be the poster child for testing, testing and redundancy for Black Friday and Cyber Monday, Best Buy runs into issues this week with their website and pre-Black Friday promotions. According to the Minneapolis St Paul Business Journal

A technical problem at Best Buy Co. Inc.’s website made for checkout problems and frayed tempers for some of the retailer’s best customers Monday.
Some customers waited nearly an hour to make it through purchases, while BestBuy.com displayed the following message: “We were expecting snow but we got a blizzard. … Our site is incredibly busy! Please be patient while we shovel you a path.”

The problem wasn’t necessarily broadband related – but apparently an issue with the site’s sales-tax calculator. The customers who experienced problems will be compensated with expedited shipping, which is nice, but again it’s a reminder to online shops to be prepared!

This entry was posted in economic development, MN by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (blandinonbroadband.org), hosts a radio show on MN music (mostlyminnesota.com), supports people experiencing homelessness in Minnesota (elimstrongtowershelters.org) and helps with social justice issues through Women’s March MN.

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