Just in time to be the poster child for testing, testing and redundancy for Black Friday and Cyber Monday, Best Buy runs into issues this week with their website and pre-Black Friday promotions. According to the Minneapolis St Paul Business Journal…
A technical problem at Best Buy Co. Inc.’s website made for checkout problems and frayed tempers for some of the retailer’s best customers Monday.
Some customers waited nearly an hour to make it through purchases, while BestBuy.com displayed the following message: “We were expecting snow but we got a blizzard. … Our site is incredibly busy! Please be patient while we shovel you a path.”
The problem wasn’t necessarily broadband related – but apparently an issue with the site’s sales-tax calculator. The customers who experienced problems will be compensated with expedited shipping, which is nice, but again it’s a reminder to online shops to be prepared!