Digital access, which is a household’s ability to fully participate in the modern economy through the use of digital technologies, is an important facet of community well-being. Digital access is essential to connecting families to broader socioeconomic opportunities, but it depends on four dimensions: the availability of providers, the speed and quality of internet service, the affordability of services, and the digital skills of the user. Research by the New York Fed has shown that rural populations, LMI communities, tribal communities, and aging populations are the least likely to live in a neighborhood with access to three or more providers offering speeds of at least 100/20 Mbps (download data at 100 megabits per second and upload data at 20 megabits per second).
Other research shows that the affordability of a broadband connection can be another barrier to internet access for LMI [Low- and moderate-income] households. LMI communities pay a notably higher share of their income for broadband and are more likely to use slower or lower-quality plans. In areas with the least affordable broadband, 26.7 percent of households rely solely on mobile devices. Although mobile access suffices for everyday banking and initial job searches, the lack of a computer and broadband restricts participation in resume building, online education, remote professional work, and long-term financial management.
The article goes on to talk about the need to connect digital navigators and financial technology and skills…
- Awareness: Many people working in digital inclusion don’t know about financial access tools and resources like Bank On certified accounts.
- Navigation capacity: Staff often aren’t trained to help with both digital and financial needs. Lockett said, “A digital navigator knows how to help someone set up an email account or apply for broadband subsidies. They may not know how to help that same person open a Bank On certified account, understand a credit report, or access mobile banking safely.”
- Supportive handoffs: When organizations refer people to each other, it is often a quick handoff without ongoing support. Lockett explained, “What’s needed is a trusted navigator model that maintains continuity throughout both the digital and financial access journey, rather than handing someone off and trusting things will work out.”