Fast, reliable connectivity will always be the heart of telecom, but 2025 has seen a shift — whether it’s enormous national companies or small rural cooperatives. Rather than hawking lightning-fast speeds and bargain basement prices, broadband service providers (BSPs) are increasingly touting customer service.
Mergers were mentioned as a tactic…
What’s the best way to retain customers (and find new ones) in a merger between two telecom providers? If the press releases we saw in 2025 are to be believed, the answer is to promise a better customer experience.
The T-Mobile/USI acquisition…
In the latter half of the year, mergers continued apace. T-Mobile teamed up with KKR to buy Metronet, Ezee Fiber purchased Tachus Fiber Internet, Greenlight Networks purchased Loop Internet in Scranton, Pennsylvania, Brightspeed purchased fiber assets from Cincinnati Communications, T-Mobile acquired U.S. Internet in Minnesota, and Verizon bought fixed wireless provider Starry.