Minnesota libraries still hold books and host story time, but since the COVID-19 pandemic they’ve been tapped increasingly to satisfy public demands for digital titles, remote worker space, Wi-Fi and social services.
That’s the case in Dakota County, where officials are remaking their library system in real time.
“We’re seeing much more of an increase in individuals with insecure housing in the library. We’re also seeing more people who are experiencing crises of different levels,” said Margaret Stone, director of the Dakota County Library system and its 10 branches.
“We’re fine,” she added, “because libraries are safe places. We’re that community hub. We’ve always supported people. But it’s the sheer numbers that are starting to really have an impact on staff and on services.”
The libraries are becoming very full service…
Increasingly, people are walking into branch locations looking for shelter, safety and food. Some sites have started hosting meals for kids and handing out snacks. Wentworth employees plan to make their location a naloxone access point in hopes of preventing overdose deaths.
Responding to the escalating number of crises patrons are going through, Stone has arranged for her staff to receive de-escalation training.