We surveyed over 16,000 Americans to determine what factors most impacted community members in fostering feelings of trust in their local government. We found that residents in communities with digital resident self-service technology are more satisfied with their local government than residents still dependent on analog interactions to obtain government services. Residents in technology-forward communities also tend to be more engaged civic participants.
It’s worth noting that Civic Plus provides government technology solutions and may have a vested interest, yet the research is still interesting. I know improving government websites is one of the goals of the Office of Broadband Development’s Digital Opportunity Plan so thought it might be interesting to share the top mort important attributes to a government system, according to their survey takers:
- Full public access to all information
- Easy to find information about meetings and agendas
- Instant notification about administrative decisions
- Updates to codes and ordinances their local government makes
- Instant notifications about topics their local government will be addressing