One of the key questions around the happiest and unhappiest home internet counties is where they are and what the driver is behind the happiness and unhappiness. Every week, we ask our respondents a battery of questions around how satisfied they are with the service they receive. After surveying more than three hundred and thirty thousand respondents later, we have respondents from 2,368 counties out of 3,142 in the United States telling us are telling us where the happiest and unhappiest broadband customers in the United States and allows us to determine the root cause behind their experience.
Minnesota was not in the top ten happiest list. Recon Analytics tried to find some commonalities among the top and bottom. For example, nine of the least happy were rural counties. But then some of the happiest were rural too. I often find the same when I look Minnesota Counties. …
In the end, we found that what really matters is the individual performance of a provider in a given county. Below are the NPS scores for the providers with at least 20 respondents in each county where we had at least 100 respondents overall.
