People are ready for Starlink to be great but they don’t really know

PCMag interviewed 1,041 adults about Starlink and found that people liked more than they knew…

Regardless, among the survey respondents who said they were familiar with Starlink, the obsession remains. When we asked that group whether they’d switch to the satellite ISP if or when it was available in their area, 76% said they were likely to; 40% said very likely.

That sentiment is probably informed not so much by the quality of Starlink’s service but more by how deeply people hate their current fixed-wired ISPs. Our follow-up questions showed that the majority of people agree with statements that Starlink is faster and more reliable (meaning fewer interruptions) than nationwide ISPs such as Comcast Xfinity, Verizon Fios, and Charter’s Spectrum. Sure, Starlink is faster than any satellite competitor, but it’s nowhere near faster than a cable or fiber connection today. Starlink does have the lofty goal of 10-gigabits-per-second downloads. Along with the service’s reliability, that remain to be seen.

For remote locations that are essentially disenfranchised by the major ISPs, though, any decent speed is transformative. One thing at least some of the survey respondents got right is agreeing with the statement that Starlink internet is more for rural users than city users. In fact, Starlink’s getting millions from the FCC to improve broadband in rural areas. We researched which US counties need it the most.

I’ve seen this in other places too. Especially for a report I’m hoping to share at the Blandin Broadband Conference. Rural residents are very frustrated with their existing options and they are primed to love something new. We just need to keep a balance on whether the shiny new solution meets the needs of today and tomorrow before we invest too much hope in it.

This entry was posted in Rural, Satellite, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

Librarian who follows rural broadband in MN and good uses of new technology (blandinonbroadband.org), hosts a radio show on MN music (mostlyminnesota.com), supports people experiencing homelessness in Minnesota (elimstrongtowershelters.org) and helps with social justice issues through Women’s March MN.

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