There is a great template for schools (or others) to help you help your students or other folks get the broadband they need. It’s called Finding the Broadband Internet Service That Works for Your Family. My colleague Bill Coleman created it with feedback from Marc Johnson at ECMECC walks folks through better understanding the technology and who to call to get better service or help. You can customize it based on what is available in your community or through your school. So it’ll take a little time to make it most useful but it seems like that there’s someone at your school or office already answering these questions on a regular basis so it might be an easy way to quit reinventing the wheel!