Benton has a new publication out (Toward Inclusive Urban Technology: Lessons, cases, and resources developed by local technology). They pull out two lessons:

• Achieving “Build With” Standards for Smart City Planning
• Authentic Civic Engagement for Emerging Technology

Two lessons that are not exclusive to urban areas or for that matter to technology programs but it’s a good reminder. They give a number of examples where the targeted users were and weren’t part of the solution – the difference is clear. The stories are interesting and if your community is thinking about ways to integrate technology, there are some good examples. And the graphic helps describe a process that works.