Tools that local government can use to monitor and respond to social media chatter

The coronavirus sheltering and distancing is bringing technology (and access to broadband!) to the forefront in so many ways. Today I have a bunch of tools designed for local governments, although probably just as useful to other organizations.

Starting with – Zencity

Zencity’s platform monitors and aggregates online discourse in real-time. The platform provides insight on what people are saying on specific topics from a range of social and local media channels. This allows city leaders to quickly respond to residents’ real concerns around COVID-19 without guessing about what is important to them. Geolocation data pinpoints discourse according to specific neighborhoods, so that localized resources and outreach can be targeted and efficiently allocated.

This entry was posted in Government by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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