What do you do when the maps are wrong and you aren’t served?

I heard from reader Steve Riley who is stuck in Crow Wing County with less broadband than he needs, “I’ve been trying to get faster DSL at my home. Currently I’m at 5-9 Mbps, but usually slower.” Since an injury a few years ago, his wife teleworks but those speeds make it difficult to be productive.

He sent me pictures of the telecom situation in the area.

He adds, “My current provider and the FCC say my area is served by high speed internet, but as you can see it’s not if you’re between DSLAMS. I’ve asked 3 different techs why I can’t be hooked up to the new DSLAM installed 2 years ago that’s less than 500 feet from me and they all say it’s easy to do but it’s against policy.” My guess is that they don’t want to sell beyond capacity but I can understand the frustration. And I hear often about the frustration of maps that aren’t quite right and just the inability to get the broadband you need.

And I worry about the communities where this happens. Who is going to move into an area, who is going to start a business where you can’t get sufficient broadband?

This entry was posted in Digital Divide, MN, Wireless by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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