NTCA–The Rural Broadband Association just released an interesting paper on AI use for rural broadband providers…

Artificial intelligence (AI) is the product of high-speed computer analysis of vast data sets that results in
predictive guidance for users. It can be used across a wide range of industries and applications, including
broadband network management; medicine and health care; writing and content creation; and customer
service support. AI represents both an opportunity and challenge for rural broadband providers and the
communities they serve. AI promises efficiencies and other gains but also implicates privacy, data security
and labor market considerations.
This paper provides rural broadband operators with a practical introduction to AI and its applied use for
telecommunications and other industries in rural settings. We will explain fundamental AI concepts and
terminology while highlighting specific examples of how rural ISPs and other businesses can use AI across
business operations, including customer service and administrative management. At the same time, we will
explore practical considerations about costs, customer perceptions and the need for thoughtful AI policies to
help rural providers navigate these challenges successfully. By serving as both users and enablers of AI, rural
ISPs can contribute significantly to the economic development and quality of life in the areas they serve.