BEVCOMM’s COVID-19 response: Low-cost options, donations to school, waiving late fees

Thanks to BEVCOMM for sending me their info to add to the growing list of what local providers are doing to ease the pain of Coronavirus threat

BLUE EARTH, MN — The novel coronavirus, COVID-19, continues to spread across the country, prompting thousands of American businesses and schools to move to remote work and online instruction.
Turning online for work and education may cause stress for local families living without high speed broadband in their homes.
To support customers working from home, as well as school staff and students taking part in eLearning programs, BEVCOMM is offering: (1) A $9.95 broadband connection for eligible low-income families working from home and for students taking part in eLearning programs. Qualifications include: must be a new customer, qualify for Free School Lunch, or the Low-Income Heating Assistance Program. Some restrictions apply.
(2) BEVCOMM will donate $3,000 to each public school district in its serving area to help support the purchase of Wi-Fi hotspots.
(3) BEVCOMM has joined the FCC in the Keep Americans Connected pledge, which will promote connectivity for residents impacted by disruptions during this coronavirus pandemic. Given the scope of this pandemic and its impact on American society, we pledge for the next 60 days to: • Not terminate service to any residential or small business broadband or phone customer because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
• Waive any late fees that any residential or small business customers incur because of economic circumstances related to the coronavirus pandemic; and
Due to rising health concerns, the local BEVCOMM offices in Minnesota and Wisconsin will close their doors to the public effective at 8:00am on March 17, 2020. Please know BEVCOMM employees are still here to support you. They offer 24x7x365 Customer Service and Technical Support. Please reach out to them by calling your local BEVCOMM office or toll free at 800-473-1442.
Payments can be made over the phone with a credit or debit card, sent via postal mail, left in our local drop boxes, or paid online at http://www.bevcomm.net.
BEVCOMM installation and repair technicians spend much of their day in customer homes and businesses. For your safety and the safety of employees BEVCOMM will limit interactions to new broadband and phone installations and service outages. Thankfully, many technical troubles can be resolved remotely without having to send out a technician, however, there are times when they need to go on site to resolve the issue. Depending on the issue, BEVCOMM may ask to delay the resolution until exposure is less likely and requests that you communicate current health status prior to a scheduled appointment.

In addition, it is important to be aware of potential scams that may occur in relation to COVID19. Should you receive emails that look suspicious, please delete them and most importantly avoid clicking on links. It is a good practice to change passwords frequently.
Our nation is experiencing an unprecedented crisis, but no students should have to stop learning or employees stop working due to their internet connection. For more information and to upgrade your broadband subscription please contact us at 1-800-473-1442.
For more information regarding COVID-19, please visit http://www.cdc.gov/coronavirus/2019ncov/index.html

This entry was posted in uncategorized by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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