Squeaky wheel sometimes gets better broadband in Douglas County

Echo Press reports on some successful and not-so-successful attempts to get broadband providers to expand service in and around Douglas County. Starting with success…

Last year, [local resident Dick] Quitmeyer pitched in on a neighborhood effort to bring Runestone Telecom Association’s high-speed fiber optic to the shores of Lake Andrew. As vice president of the Lake Andrew Lake Association, he convinced more than 30 of his neighbors to sign a petition asking the cooperative to bring fiber to their doors.

Competition for prime internet service in Douglas County is at the street level these days, as neighborhoods around Douglas County are organizing to bring high-speed service to their homes and home-based businesses. Sometimes it works and sometimes it doesn’t, but it’s a tactic encouraged by the local telecommunications cooperatives as well as state officials.

Interesting to learn what it meant to Quitmeyer…

he says slow internet speeds bog down his online stock trades enough to cost him up to 30 percent in potential revenue.

Another story of success…

In response to demand from neighborhoods, the rural telecommunications groups are pushing beyond their traditional boundaries to extend premium internet access to nearby communities, especially when internet giants like CenturyLink turn down local requests.

When a handful of organizers knocked on doors near Holmes City, they gathered about 200 households that wanted service, and Runestone agreed to deliver. It won a Border to Border grant and now provides high-speed internet there as well as to Blackwell Lake, both within CenturyLink’s service area.

And a story of the not-to-successful…

At least one neighborhood in Douglas County, the Bluffs Road NW loop near Lake Carlos, has met with defeat time and again after trying to convince CenturyLink to upgrade their internet service, two neighbors said.

Kevin Rankl, an applications engineer who works from home, said every few months, neighbors along their loop call the Louisiana-based company to ask for better service.

Rochelle Telander, who lives down the road from Rankl, said that when her son streams Netflix, nobody can do anything else online. Plus, when their internet access goes down, their TVs don’t work either, she said. She last called CenturyLink about four months ago, she said.

“They tell us this is the best we can get,” Telander said. “Nobody has really gotten anywhere. We’d all like better access because it’s really stinky out here.”

CenturyLink confirmed to the Echo Press that while it has brought more than 60,000 Minnesota households online since 2016, including some locally, it has no immediate plans to expand in Douglas County.

And a suggestion for anyone who has not been successful…

Neighborhoods whose internet providers say no to future upgrades need to change tactics, said Danna MacKenzie, executive director of Minnesota’s Office of Broadband Development. They might have better success contacting her office instead. In the past, the state has connected nearby providers with neighborhoods, she said.

MacKenzie said the state’s Border to Border program is designed to be responsive to those who ask for service.

This entry was posted in MN, MN Broadband Fund Awards, MN Office of Broadband Development, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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