Charter Communication to refund $62.5 million in NY for slower than promised broadband speeds

The Washington Post reports…

In what regulators are calling the largest refund in U.S. history by an Internet provider to consumers, Charter Communications has agreed to give $62.5 million — and free subscriptions to HBO or Showtime — to New York customers who allegedly didn’t receive the Internet speeds they were promised, according to New York Attorney General Barbara Underwood.

The settlement puts an end to a months-long legal battle between the state of New York and the nation’s second-largest cable company, whose subsidiary Time Warner Cable was accused of providing slow routers and modems to customers that prevented them from accessing the download speeds they had signed up for.

As many as 700,000 New Yorkers will be receiving the direct refunds. Another 2.2 million will be eligible for the free premium and streaming channels, which are collectively valued at more than $100 million, Underwood’s office said in a release.

That is an interesting precedent.

This entry was posted in Policy, Vendors by Ann Treacy. Bookmark the permalink.

About Ann Treacy

I have a Master’s Degree in Library and Information Science. I have been interested or involved in providing access to information through the Internet since 1994, when I worked for Minnesota’s first Internet service provider. I am pleased to be a part of the Blandin on Broadband Team. I also work with MN Coalition on Government Information, Minnesota Rural Partners, and the American Society for Information Science and Technology.

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